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Quality Principles
- Customer: A desire to serve
customers. Investigate current and emerging needs,
- Relationship: Build long-term
relationships with customers and strategic suppliers based on
shared objectives,
- Leadership: Develop leaders who set
high standards and expectations and create an environment for
serving customers and achieving business excellence,
- Innovation: Turning good ideas into
better ways of doing business - working together, taking prudent
risks, learning from mistakes, and implementing improvements based
on what we learn,
- Process: Manage work with a focus
on results - improving efficiency,
- Improvement: Strive to achieve
both continuous and breakthrough improvements in cost, cycle
time, and quality,
- Performance analysis: To close
the gaps that separate us from our goal to be the industry
leader and improve the way we manage the business through
systematic evaluation, feedback, and action.
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